Privacy Policy
RETORRENS, a private legal entity headquartered at Av. Ruy Barbosa, 425 - Praia dos Amores, Balneário Camboriú - SC, 88331-510, takes your privacy very seriously and protects the security and data protection of all its customers, partners, suppliers, and users (“Users” or “you”) of the website “retorrens.lojavirtualnuvem.com” and any other website, store, or application operated by the Merchant (hereinafter simply referred to as the “Store”).
This Privacy Policy (“Privacy Policy”) aims to inform you how we use and disclose the information collected during your visits to our Store and in the communications exchanged with you (“Communications”). This Policy applies exclusively to the information collected through the Store.
BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU ACKNOWLEDGE AND AGREE WITH THE TERMS DESCRIBED HEREIN.
If you have any questions about the use of Personal Data, contact us.
This Policy does not apply to third-party products, services, or websites that may be linked within the Store. Accessing such links may result in third-party data collection or sharing. We recommend reviewing the privacy policies of any website before allowing the use of your personal data.
If you provide Personal Data of third parties, you declare that you have legal authorization and consent to do so.
Definitions
- “Personal Data”: information that identifies or may identify a natural person (e.g., name, ID number, date of birth, IP address, etc.);
- “Sensitive Personal Data”: information related to ethnic origin, religious beliefs, health, biometrics, etc.;
- “Processing of Personal Data”: any operation performed with Personal Data such as collection, storage, disclosure, or deletion;
- “Data Protection Laws”: applicable laws, including Law nº 13.709/18 – LGPD.
Use of Personal Data
We collect and use Personal Data to improve your experience and enable the purchase of products/services, including:
- Processing purchases;
- Confirming/correcting information;
- Sending promotional content;
- Contact via phone, SMS, email, or other means;
- Navigation and advertising personalization.
We may also use them to comply with legal obligations, judicial measures, fraud prevention, or legal protection.
⚠️ THE PLATFORM IS NOT INTENDED FOR INDIVIDUALS UNDER 18 YEARS OF AGE.
Failure to Provide Personal Data
You are not required to share your data. However, if you choose not to provide certain information, some features may not be available.
Data Collected
We may collect data:
When contacting the Store:
- Name, phone number, email, city, state;
- Messages or information sent through forms.
During navigation:
- Location data;
- Consumption preferences;
- Device, browser, and browsing history technical information;
- Cookies, pixel tags, or other technologies (see section 7).
We do not collect Sensitive Personal Data.
Data Sharing
We may share data with:
- Partner suppliers;
- Advertising and analytics companies;
- IT, hosting, logistics, or processing services;
- In the event of merger, sale, or corporate restructuring.
International Data Transfers
We may transfer data to servers and partners located inside or outside the country, in compliance with applicable legislation.
User Rights
You may request:
✔ Confirmation and access to your data
✔ Correction or update
✔ Deletion or anonymization when allowed
✔ Withdrawal of consent
✔ Data portability
✔ Information about use or data sharing
Data Security
We adopt appropriate measures to protect your data, but no technology is 100% secure. If you suspect a breach, contact us.
External Links
We are not responsible for the policies of third parties (e.g., Facebook, Google, Apple, etc.). We recommend reviewing their terms before sharing data.
Policy Updates
We may update this policy at any time. Significant changes may be notified by email or through a notice in the Store.