EXCHANGES
We hope you love your RETORRENS products from the moment you receive them. But if for any reason you need to make an exchange, don’t worry: we have a clear and simple policy.
Exchanges may be requested within 7 (seven) days after receiving your order.
To request an exchange, send us a WhatsApp message at +55 47 99996-8997 with the following information:
The exchange must be made for products of equal value. If you choose a product of higher value, the difference must be paid via bank transfer or PIX.
The item must be sent with the original tag attached and with no signs of use.
We do not accept exchanges for products with signs of misuse, alterations, or without tags.
Your first exchange request is on us.
After contacting us, we will send you a shipping code so you can return the item at no cost via mail.
Once received and approved, we will send the new product with no additional shipping cost.
If you request a second exchange for the same product, the shipping costs will be the customer’s responsibility.
❗ Products with signs of wear or washing will not be accepted.
Returns may be requested within 7 (seven) days after delivery, according to the tracking information.
To request a return, send a WhatsApp message to +55 47 99996-8997 with:
The item must be sent with the original tag attached.
After contacting us, we will send you a shipping code to return the item at no cost.
We will not accept returns of products with odors, stains, alterations, signs of use, without tags, or out of their original undamaged packaging.
Once the product is received, our Quality Control Department will check whether it meets the stated conditions.
If the return is approved, we will process the refund through the same payment method used at checkout. The refund period is up to 7 business days after approval.
📌 The refund applies to the value of the product only and does not include the original shipping cost.
If the analysis is negative, the customer will be notified by email or phone.
✔ With original tags and seals intact
✔ In the original undamaged packaging
✔ Clean, odor-free, stain-free, and unaltered
✔ With no signs of wear or washing
✔ Accompanied by all accessories or possible gifts
Moda Deportiva Premium
¿Necesita ayuda para realizar un pedido, con la entrega o con cualquier otra cuestión? Empiece por nuestra página de ayuda, o envíenos un mensaje en cualquier momento para obtener asistencia.
